Privacy Policy

At Kueer, we deeply value your privacy. This policy explains exactly how we handle your data in accordance with the General Data Protection Regulation (GDPR) to ensure your experience here is safe and secure.

To provide you with the best possible support, we collect only the most necessary information:

• Identity: Your name, email, and basic demographic details.
• Communication: Email and your preferred methods of contact.
• Clinical Details: Your background, goals, and session notes (These are strictly confidential).
• System Data: IP address, device type, and browser specifications.
• Interaction: How you use our site, helping us improve the user experience for everyone.

We use your information exclusively to enhance your care and improve the platform:

• Maintaining your account and providing platform services.
• Accurately pairing you with the most suitable therapist.
• Notifying you of sessions or vital system updates.
• Identifying and fixing technical bugs.
• Meeting legal obligations and keeping the platform safe.

We will never sell your data. Sharing is strictly limited to the following:

• Only sharing necessary details with your specific, matched provider.
• Trusted infrastructure partners who help the system run (under strict confidentiality agreements).
• When required by law or a valid court order.
• Using anonymized data to understand site performance.

We do not keep your data longer than we absolutely have to:

• Active Accounts: As long as you are using the service.
• Inactive Accounts: Data is permanently deleted after 2 years of zero activity.
• Legal requirements: Records kept only as long as the law mandates.
• User Requests: If you delete your account, your data is destroyed immediately.

You have full, absolute control over your information, including the right to:

• Access: Request a copy of all the data we hold about you.
• Correction: Update or fix any errors in your information.
• Deletion: Request the permanent removal of your identity from our systems.
• Portability: Take your data with you to another service.
• Restriction: Block certain types of data processing.
• Objection: Raise a complaint about how your data is used.
• Withdrawal: Cancel your permission for data use at any time.

We use small files to make the website work better for you:

• Necessary: Essential for the site to function correctly.
• Functional: Remembering your settings, like language or dark mode.
• Analytics: Helping us understand how users interact with the site.
• Marketing: Delivering relevant content (this can be disabled by you).

We use advanced security layers to fiercely protect your privacy:

• Full Encryption: All data is encrypted during transit and while at rest.
• Strict Access: Only authorized personnel can reach our secure servers.
• Regular Audits: Continuous testing to identify and fix any vulnerabilities.
• Compliance: Following international best practices for network security.

Given our cloud infrastructure, your data may be processed on secure servers outside your home country:

• Transfers occur only to ensure platform stability and speed.
• We ensure our hosting partners provide the absolute highest global security levels.
• All procedures strictly comply with European protection standards (GDPR).

Kueer is designed for adults 18 and older. We do not knowingly collect data from minors. Any such data found will be deleted immediately.

This document may change as the platform evolves. We will notify you of any major changes via email or site announcements.

For any questions or data deletion requests, please contact us at privacy@kueer.org. We will respond to you within 30 days.